Refund&Return Policy
1. Contact us at info@surfiber.com with
your order number, image of defect (if applicable) and reasone reason for
return or exchange.
2. A surfiber representative
will provide a RMA number and return label.
3. Once you have received a
RMA number, please contact us to get the address to ship back the package
NOTE:
Returns must be accompanied by a Return
Materials Authorization (RMA) number and follow Surfiber’s return instructions.
To receive a RMA and get the return instructions, please email to
info@surfiber.com
Return within 30-DAY
Surfiber offers a 30 days no reason to
return, please make sure the products is
in new or like-new condition with its original trademark, manual and
accessories that were included when delivered.
Return of working products after 30-days and
within warranty period
30 days to 3 years, the items can not be
returned, can be exchanged and repair.
Goods can not be returned or replaced after 3
years.
Return for repair/replacement within warranty
period
Fewer than 0.5% of all Surfiber shipped products are subject to any working or quality issue. However, in the unlikely event of defectiveness or malfunction within warranty period, customers needs to contact Surfiber sales info@surfiber.com first, our technical support team will discuss with you about the issue before going with the return.
Receive your refund:
surfiber will refund
your money in 15 days after get the return goods or item exchange.
Office Address: 3rd Floor, Building A8, Desiqin Venture Street, No. 686 Yingxin Road, Yuhua District, Changsha, Hunan, China
Factory Address: No. 76 Jianshou Avenue, Hengyang Industrial Park, Hengyang, Hunan.
Email: info@surfiber.com Tel: +86 18390801531 Telephone: +86 0731-26817878
