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Customer Service

Warranty


All surfiber products share 3 year standard warranty. 

  • This warranty right only lies in the initial purchaser of surfiber.com products and is not transferrable. 
  • The warranty clause does not include any product damage caused by improper installation, accident hazards, natural disasters, abuse, misuse, low power or over-voltage, incorrect operation, poor environmental conditions and any unauthorized disassembly, repair or modification.
  • The warranty clause does not apply to such conditions as products with modified, scribbled or removed or damaged or incomplete label, and products with modified internal electronic information, etc.​​
  • The warranty clause does not apply to second-hand products or unauthorized resale.
  • The warranty clause is specific to the maintenance or replacement service provided by surfiber for defective or damaged products at the time of purchase. To those data corruption and maintenance or the malfunction of surfiber products caused by the damage of other devices, surfiber holds no responsibilities of compensation or warranty.
  • The warranty clause does not include system problems caused by related connecting devices.