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Customer Service

Terms and Conditions

Welcome to surfiber.com. We, HuNan surfiber technology co.,ltd, provide products and services to you when you visit our shop at surfiber.com, BEFORE ACCESSING OR USING THE SURFIBER WEBSITE AND SERVICES, PLEASE READ THE FOLLOWING TERMS& CONDITIONS CAREFULLY NOTE:

Terms of Use

1. You agree to and are solely responsible for the following:   

  •  Providing accurate information required for using the surfiber Website and surfiber Services, including, without limitation, information related to your account and orders.   
  • Not posting or transmitting to the surfiber Website any material which is: threatening, in breach of confidence, private, violates or infringes the copyrights, patents, trademarks or other proprietary rights of any person, infringes on the rights of a thirdparty, can potentially cause technical damage to the surfiber Website.


2. surfiber reserves the right to remove any information which we believe is unlawful or inappropriate, violates the T&Cs stated or       could potentially result in liability to surfiber.


3. You may sign up for the surfiberWebsite with an email address. surfiber will assign your account identification and a password to enable you to access to the surfiber Website and receive the surfiber Services. Each time you login, you will be deemed an authorized user of the surfiber Website in a manner consistent with the T&Cs. You are solely responsible for protecting the confidentiality of the password you have provided to the surfiber Website and identification information assigned to you. You will notify us immediately of any unauthorized or misuse of your account.

4. When you use any surfiber Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages at this surfiber Website or through the other surfiber Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Termination of Use

Surfiber reserves the right to terminate your account and your use of the surfiber Website and all of the offered Surfiber Services when the T&Cs are breached by you for any reason what so ever. You are personally liable for any orders that you place with us or charges that you incur prior to the termination of use. Surfiber reserves the right to change or discontinue all or any aspects of the Surfiber Website at any time without prior notice.


Pricing Errors and Product Information

The Surfiber Website displays prices and availability of products and services which are subject to change without notice. We will make every effort to ensure errors will be corrected where discovered.Surfiber  reserves the right, at any time, to revoke any stated offers and to correct any errors or omissions after an order has been placed with us. Surfiber  will attempt to display product information (details and images shown) on this Surfiber  Website as accurately as possible.


Validating Your Order

After you place an order with us, this Surfiber  Website will perform a validity check. Surfiber  reserves the right to reject or cancel any order you place with us, and/or to limit quantities on any order, without giving any reason. These restrictions may include orders placed using the same Surfiber  account, the same credit card or orders that use the same billing or shipping address. If we reject your order, our Customer Service Team will attempt to notify you using the email address provided with your account.


Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Surfiber Website reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order Payment


Once the payment has been made within 6 hoursExcept for Clothing after your order is placed, we will confirm your order and begin the order dispatch process.


By using the Surfiber Website and Surfiber Services, you expressly agree that use of this Surfiber Website and Surfiber Services is at your sole risk. We do not warrant that use of the Surfiber Website will be error-free, nor do we warrant the content accuracy, integrity or completeness that you see at this Surfiber Website.




You here by acknowledge that this paragraph shall apply to all content, products and services available throughout the Surfiber Website. Under no circumstances shall Surfiber be liable for any direct or indirect damages that result from your use of or inability to use the Surfiber Website and Surfiber Services, including but not limited to reliance by you on any information obtained from the Surfiber Website and Surfiber Services that results in errors, deletions, viruses, delays in service or any other website performance failure. Whilst every effort has been made to ensure the content displayed at this website is correct, Surfiber makes no warranty as to the accuracy of the information, and provides all information on an "asis" basis. Surfiber, including our partners and affiliates, associated third parties, employees, contractors and those involved with the operating of the Surfiber Website and Surfiber Services, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Surfiber Website or the products sold on it. This includes (but not limited to) any loss or damage suffered as a result of negligence.